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Frequently Asked Questions

Explore our Frequently Asked Questions (FAQ) page to find answers to common queries and concerns. If you can't find the answer you're looking for, feel free to contact our support team for further assistance.

  • What is serviced accommodation?
    Serviced accommodation refers to fully furnished and equipped accommodation that is available for short-term or long-term stays. Serviced accommodation properties provide amenities similar to a hotel, but with the comfort and convenience of a home.
  • What are the advantages of choosing serviced accommodation over a hotel?
    Some advantages include more space, fully-equipped kitchens, cheaper nightly rates than hotels, separate living and sleeping areas, cost-effectiveness for longer stays, and a more homely atmosphere.
  • How does pricing work for serviced accommodation?
    Pricing for our serviced accommodation properties can vary based on location, size, amenities, and duration of stay. Generally, our rates are more competitive for longer stays.
  • What amenities are typically included in serviced accommodation?
    Common amenities include fully equipped kitchens, Wi-Fi, housekeeping services, utilities (e.g., water, electricity), linens and towels, and often access to fitness facilities and free parking.
  • Do serviced accommodations offer cleaning services?
    Yes as a full serviced accommodations provide we offer regular cleaning services, including changing of linens and towels. The frequency may vary depending on the length of stay.
  • Can I cook my own meals in a serviced accommodation?
    Yes, as serviced accommodation provider our kitchens are equipped with modern appliances and cooking utensils, allowing guests to prepare their own meals.
  • Is there a minimum or maximum stay requirement for serviced accommodation?
    The minimum stay we offer is 5 nights however this can vary with seasonality and maximum stay we offer is up to 9 months.
  • Can I bring my pet to a serviced accommodation?
    Some serviced accommodations are pet-friendly, but it's important to check with the provider beforehand to ensure they allow pets and to understand any associated fees or restrictions. As it stands we do not offer any pet-friendly serviced accommodation properties.
  • Is there a difference between serviced apartments and extended stay hotels?
    While both offer similar amenities, serviced apartments are typically more like a home, with separate living and sleeping areas, a fully-equipped kitchen, and more space. Extended stay hotels are designed with longer stays in mind but may have a more traditional hotel room layout.
  • Are serviced accommodations suitable for business travelers?
    Yes, serviced accommodations are often favoured by business travellers due to their convenience, extra space for work or meetings, and amenities like high-speed internet and work desks, we ensure that all our properties are acquired, designed and kitted out with business travellers and contractors in mind.
  • How do I book a serviced accommodation?
    You can book serviced accommodation through various channels, including online booking platforms, travel agencies, or book directly (please link ‘book directly’ to the booking page) through the accommodation provider's website or reservation team.
  • What should I do if I have a problem during my stay in a serviced accommodation?
    If you encounter any issues or have any concerns during your stay, contact the accommodation provider's customer service or front desk. They will assist you in resolving the matter, here at Solari Living we have a team that are on hand to help via the contact details sent in the checkin instructions.
  • What is the cancellation policy for serviced accommodation?
    The cancellation policy can vary depending on the provider and type of accommodation. It's important to review and understand the cancellation policy before making a reservation. Our cancellation policy here at Solari Living can be viewed via our terms and conditions page (link ‘terms and conditions page’)
  • Do serviced accommodations offer discounts for longer stays?
    Yes, many serviced accommodation providers offer discounts for extended stays. The specific discounts and conditions can vary, so it's best to inquire with the provider directly, here at Solari Living we offer up to 25% off longer stays depending on length of stay, number of guests and location.
  • Can I request additional services or amenities during my stay?
    Yes, some serviced accommodation providers are flexible and can accommodate additional requests for services or amenities. It's recommended to communicate your needs with the accommodation provider in advance, this is what we recommend when booking with us.

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